Returns & Refunds

The short version

30 days. Unworn, in its original packaging. Email us first. You pay return postage unless the fault is ours.

What you can return

Anything, within 30 days of delivery, as long as it comes back unworn, unwashed, and in the packaging it arrived in with any tags still attached.

Socks, bandanas, headbands and head scarves are hygiene items. If a multipack has been opened and a pair worn, we can't put it back into stock, so we can't take it back — unless it's faulty. Sealed packs from a multipack order are fine to return even if you opened the outer box.

What we can't take back

Worn or washed items
Opened hygiene multipacks, unless faulty
Anything returned after 30 days
Anything without its original packaging

How to do it

Email info@vakdik.com with your order number and what you're sending back.
We'll reply within one business day with the return address and a reference to put in the parcel.
Post it back. Get proof of postage — until it reaches us, it's your parcel.
We inspect it and refund within 5 business days of it arriving.

Don't send anything back before emailing us. Unannounced returns are difficult to match to an order and slow everything down.

Who pays return postage

You do, if you changed your mind, ordered the wrong size, or simply didn't get on with it.

We do, if the item is faulty, damaged in transit, or not what you ordered. Email us a photo and we'll cover the return or send a replacement without asking for the original back, whichever is less hassle.

Returns travel to the United Kingdom. From the US or the EU that isn't cheap, and on a low-value order the postage can approach the refund. Please do the arithmetic before you post — and if the item is faulty, don't, because then it's on us.

Refunds

Back to your original payment method, for the price you paid for the goods. Original shipping is refunded only when the return is our fault or where the law requires it. Your bank usually takes a further 3-10 days to show it.

Faulty items

If something fails in normal use, tell us. This sits alongside your statutory rights, which we don't limit — including the UK Consumer Rights Act and, in the EU, your two-year legal guarantee.

EU and UK right to cancel

If you're in the EU or the UK you have 14 days from delivery to cancel for any reason, and a further 14 days to return the goods. Our 30-day policy above is longer, so we apply that instead — but the statutory right is there and you don't lose it.